DAMAGED OR DEFECTIVE PIPES AND INCORRECT DELIVERIES

You may (i) exchange your products, or (ii) obtain a full refund if the products in the order are damaged or defective upon receipt, or if the products you receive are not the ones you originally requested.

ii. Return:

If you decide to return damaged or defective products, or you received an incorrect order, we will refund everything you have paid, therefore:

the total purchase price

For this, we need you to return the products in perfect condition and the delivery documentation of your order. If you do not return the products to us, we must charge the price of the products.

i. Change:

When you exchange damaged or defective products or an incorrect order, we will send you the replacement items free of charge as long as you have previously returned the products of the order in the state in which you received them.

You can return your products, along with the delivery documentation, taking them or sending them to any of our stores or contact address. Please note that this documentation is necessary to benefit from the free return. Keep in mind that the stores can accept the return, but will not make changes for other products of the products purchased through the website; Instead, through our Customer Service you will be reimbursed the money for your return.

The refund of your money is made in the same payment method that you used when placing your order or the one determined by the accounting area.

The estimated time for your refund is 14 days.

Shipment to store:

1: Gather the Delivery documentation (What should you bring to the store):

to. Delivery Documentation with Delivery Number

b. The products you want to return.

c. Returns Form (Free letter indicating reasons)

2: Take your products and documentation to any of our stores

Shipping by parcel / courier:

1: Gather the Delivery documentation (What should you send to the store):

d. Delivery Documentation with Delivery Number

and. The products you want to return.

F. Returns Form (Free letter indicating reasons)

If you are returning the merchandise by mail, remember:

It may take up to 7 days for us to receive your shipment.

Returned items will be processed within five (5) business days of receipt.

Make sure you package the products correctly; If they arrive damaged (as a result of return shipping), we will not be able to process your return.

You can use a transport company that offers them the possibility of tracking shipments, in addition to insurance, to make sure that the products will arrive correctly.

HOW TO RETURN THE PRODUCTS

To return the products to us, you can send them to the address below or to any company-owned store. To consult the complete list of stores owned by the company, visit the contact section.

To return the products, you will need the following information:

  • A copy of your Order Confirmation email indicating your Operation Reference Number
  • Delivery documentation including your Delivery Number
  • A completed product return form (Free letter indicating reasons)

If you return the products by parcel / courier, we remind you that:

Your package may take several days to reach us;

Returned products will be processed within five (5) business days from receipt (excluding Saturdays);

You must take the necessary precautionary measures when packing the package and sending it to us by post so that the products are not damaged during the journey;

You should obtain and keep the postal receipt until the time you receive the refund or exchange.